Adobe Creative Cludge hacked! Personal data stolen

Dobbe Hacking Incident

• Adobe Hacking Incident •
Adobe Creative Cludge system has been hacked. 2.9 million customers have had their personal data exposed to criminals.

Huge security breach!

Adobe admitted yesterday that personal data belonging to nearly three million customers has been exposed to Internet criminals. There is no indication from Adobe how long this has been going on or what they have yet to discover. The extent of the hacking is significant…

“Our investigation currently indicates that the attackers accessed Adobe customer IDs and encrypted passwords on our systems. We also believe the attackers removed from our systems certain information relating to 2.9 million Adobe customers, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders”.
Brad Arkin, Chief Security Officer :: Seen on October 3, 2013 8:08 AM in Executive Perspectives

Carefully worded statement

Despite the apparent “no-panic-here” wording of their statement, Adobe perform verbal back-flips in the executive blog released yesterday. In a quiet corner of an FAQ page they tell us… “Adobe’s security team discovered suspicious activity during regular security monitoring”. In computing, terms like that usually mean alarm bells did not go off when the event occurred. This hack was probably undiscovered for a significant period. Nearly three million files cannot be downloaded in minutes! This is a fact corroborated by Brad Arkin, Chief Security Officer. He says, “Very recently, Adobe’s security team discovered sophisticated attacks on our network”. Reading between the lines, they are saying, “Its not our fault, they beat our systems and we just found out about it”.

Brad Arkin opened his blog by saying, “Cyber attacks are one of the unfortunate realities of doing business today”. Internet security should not be trivialised. Everyone should be paranoid about their online security. It is not helpful when senior executives issue statements of familiarity, bordering on contempt, for hacking incidents.

Adobe users pay for this

The recent move to cloud computing for the Adobe suite of applications has created consternation among individual users. Adobe give concessions to businesses to get them to use the Internet based subscription model. However small businesses, particularly photographers, were initially ignored amid big price rises. A recent short-term concession, with no guarantees, has given some users the chance to sign up to the Adobe system.

The Adobe Creative Cloud concept gives users a tiny Internet storage space and limited term access to the system provided they pay monthly for the privilege. This hacking incident makes it clear Adobe cannot protect the user against significant losses. Now criminals know that Adobe are vulnerable it opens them up to cyber extortion. Customer online data files could very well be threatened in a future attempt to hold Adobe to ransom.

Internet commerce is about trust

Adobe justified the Internet subscription model by saying it prevented application piracy. The disclosures yesterday admitted that Adobe application code was also stolen  External link - opens new tab/page. Any IT person will tell you that can happen. Adobe have used false premises as justification for a subscription model.

Trust is a precious commodity on the Internet

• Trust is a precious commodity on the Internet • Adobe are acutely aware of the need for this trust as can be seen by this page on their site.

Customers need to be able to trust internet retailers. It’s a vital component of the Internet ethos. Deliberately misleading customers is unforgivable. This incident throws that trust into doubt where Adobe are concerned. Trust has to be earned and users are paying very high rates indeed.

After the horse has bolted

The final paragraph of the Arkin statement says…

We value the trust of our customers.
Brad Arkin, Chief Security Officer :: Seen on October 3, 2013 8:08 AM in Executive Perspectives

Despite finding customer trust valuable, I was unable to find any apology from Adobe over this incident. But ‘Brad’ does say, “We deeply regret any inconvenience this may cause you”. “May cause you“? There may be more bad news? Regret? You may be sad about it – the customers are likely to be pretty angry!

Note: Definition: Kludge or Cludge

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By Damon Guy (author and Photokonnexion editor)

Damon Guy - Netkonnexion

Damon Guy (Netkonnexion)

Damon is a writer-photog and editor of this site. He has run some major websites, a computing department and a digital image library. He started out as a trained teacher and now runs training for digital photographers.
See also: Editors ‘Bio’.

6 responses to “Adobe Creative Cludge hacked! Personal data stolen

  1. I am sure they will be doing some damage control. Getting rid of the dumb Chief Security Officer might be a good start. However, they have made such an extraordinary botch up of the whole web/community approach it is difficult to see how they can really cover up. In the face of such customer animosity I think they will duck down and hope it all goes away.

  2. Point Right on. Adobe lost my trust and years of buying their software with Cloud CC subscription requirements. LR4 and CS6 is all I need right now. Adobe is close to my location in San Jose, Ca and have tried to entice Meet Up groups for presentation in house on CC, Many have been cancelled. I hate this company.

    • I am sure that the lack of beginners and students coming up from the ranks will eventually hit them. So many companies are picking up the disaffected users that I can see there being some stiff competition to Adobe products in the future. In a way we need this sort of renewal to get competition back into the industry. Annoyed but previously loyal users are passing this on. Negative word of mouth is the biggest business killer I know. So keep speaking out!

  3. Jose A De Leon

    Great article Damon! This comes as no surprise. Now it’s damage control time for Adobe. People were already pissed off by their change to subscription and now this. This was one of the reasons I didn’t jump into the cloud bandwagon. Let’s see what happens next.

    • Yes, Adobe have betrayed a lot of previously loyal users. They set out to beat the pirates and in the process have become pirates themselves. Their arrogant stance and refusal to turn around is testimony to the rip-off.
      Unbelievable.